This Website, Company and Ownership: This website and online store is owned and operated by Vintage Watch Centre Ltd. This business operates as a partnership, based at The Pavilion, 96 Kensington High Street, London, W8 4SG, U.K. For further information please contact us via our email address as follows: email@example.com
Viewing and trying on a watch: We endeavour to make our delivery service and 14-day returns policy as quick and simple as possible, making this the quickest way to view, try and test any of our watches. If you would prefer to arrange an appointment to come and see us, then this may be arranged. Please bear in mind that we do not operate from a showroom in an attempt to keep our overheads low so that we may provide competitive prices on all of our watches!
Security and safety for all our staff and customers also remain our highest priority. For this reason, once fully restored and made ready for sale, our watches are placed in sealed containers at our safety deposit facility at our bank in West London.
Payment via Credit or Debit Card: We do not store or record any credit card details, making this a secure and simple way to pay for your vintage watch!
Payment via UK Bank Transfer: This is now our most popular method of payment for our UK customers as one may take advantage of a 3% saving in transaction charges when paying by bank transfer. Please enquire for our banking information and upon submitting a payment, your bank will usually complete the transfer within seconds.
Payment via International Bank Transfer: In North America and elsewhere this is also known as a ‘Bank Wire Transfer’. This is a similar process to a bank transfer within your own country, except your bank will request our International IBAN Number and our BIC /Swift Number. By paying via this method we can still pass on the saving in transaction charges of 3% to you. However, your bank will make a charge for this, typically around the equivalent of $30 USD.
Transferwise: For those paying from overseas and wishing to save on bank charges for international transfers, we encourage you to use ‘Transferwise’, particularly if you are buying from us regularly. Transferwise is very cost-effective and simple to use and can be found here.
Sale or Returns Policy: Our ‘No Quibble Sale or Return’ policy for all online sales states that we will offer a full refund on any watch if it is returned safely to us within 14 days of a purchase. Vintage Watch centre will then offer a refund within 3 days of return, during which the watch will be assessed for any signs of wear or damage. If the item cannot be immediately re-listed on our website in the condition it is returned, we reserve the right to make an appropriate deduction from the refund. Please note, if you wish to return an item, we advise you to request a returns authority reference number. You will also need the details of our Secure Returns Delivery Address.
If an item is bought in person rather than over the internet our ‘No Quibble Sale or Returns’ policy does not apply (unless specifically agreed and stated on your sales receipt).
Vintage Watch Centre 12-Month Warranty: We offer a 12-month warranty on the movement of each and every watch we sell. Our warranty states “if the watch movement becomes defective, or any less accurate than ±30 seconds per day, we will repair the watch in our workshops free of charge”. The watch must not have been dropped, damaged or abused in any way and must not have come into contact with water. The watch must be returned to our offices packaged very safely and by secure means as well as being insured and signed for upon delivery. If you wish to return a watch please contact us to request a returns authority reference number and details of our Secure Returns Delivery Address.
Please note – If any discount is requested and applied, no warranty will be included unless specifically detailed on the sales receipt.
Vintage Watch Centre Authenticity Guarantee: If a watch proves to be anything less than 100% genuine, authentic and original, Vintage Watch Centre will offer you a full refund at any time. We offer this as a testament to our confidence in the authenticity of the watches we stock, and as a commitment to our customers.
Vintage Watch Centre is delighted to have four celebrated watchmakers to call upon when a repair, service or restoration is required. Their decades of experience enable these watchmakers to conduct spectacular work in restoring a watch over an average time period of around 3-months. While restoring the movement, the watchmaker will also liaise and co-ordinate with our watch dial restorers and our watch-case-makers. Each of which provides us with the highest quality of work and each are popularly regarded as among the very best in the UK.
Our watchmakers naturally check the authenticity of every watch presented for sale on this website. They also only use original manufacturer’s spare parts. When you buy a watch from Vintage Watch Centre, you can buy with 100% total confidence that it is of the highest quality and we will stand behind every watch we sell.
Delivery Policy: Delivery to any UK destination is free of charge and will be dispatched within one working day of an order. All UK deliveries are made using Royal Mail’s ‘special delivery’ next day service. Each package travels through a secure Royal Mail network which is separate from the regular post. The progress of each package is monitored at various checkpoints via a barcode tracking system. This reliable service has seen that hundreds of watches get to our customers safe, without a single one of our watches being lost in transit.
A ‘Get It Fast’ service is also offered whereby your order will be delivered within the UK at or before 9am the next day. The cut off for this service is 2pm the previous day, 7 days per week. This requires an order to be received before 2pm along with cleared payment. An extra charge of £25.00 will apply for this service.
Our normal service is to pass your consignment to Royal Mail within one business day of receiving the order in time for next day delivery by 1:00 pm. Note – this includes a final visual inspection and test of the watch and final calibration if necessary. If we are not 100% happy with the watch at this point, we would rather inform you and introduce a short delay while we attend to the problem, rather than deliver a watch we are not 100% proud to send.
We have found that FedEx offer the most reliable service for international deliveries, usually only taking two days to deliver to North America and Europe. For full tracking and insurance this service will cost around £90, however, Vintage Watch Centre subsidises this cost by charging our customers a maximum of £45 per delivery.
Vintage Watch Centre reserves the right to decline delivery to certain countries as advised by FedEx when these present high risks through loss or fraud. From time to time we may elect to use another courier for some destinations.
All our deliveries are fully insured independently for loss or damage.
All delivery times and dates are estimations.
For deliveries outside of Europe, Vintage Watch Centre is not responsible for import duty expenses that may be incurred during international delivery by local customs in your country. As our watches are classes as ‘vintage’, these import rates are not as high as they would be with a modern watch.
We require a signature upon delivery by an adult who resides at the address; it is your responsibility to check that the package has no damage before signing for it. Any parcel which has been damaged or tampered with should not be signed for and delivery must be refused.
Return Postage: Unless a watch is found to be faulty or not as described immediately upon arrival, our customer will be responsible for all return postage costs and adequate insurance costs unless this is agreed in writing by a Vintage Watch Centre representative.
Collection of a Watch: Watches may be collected by appointment only from our office on Kensington High Street in London. We do not want you to waste your journey so please ensure that you have an appointment before you arrive.
Fraud Screening: Vintage Watch Centre may carry out its own internal anti-fraud checks and reserves the right to contact you at any time prior to the dispatch of a watch. In order to contact you we will request a mobile or a landline number; we will also check against publicly available records to confirm details provided by our customers.
Vintage Watch Centre may, at its sole discretion, refuse to process and/or cancel orders if the customer cannot be contacted and/or Vintage Watch Centre reasonably suspects that a transaction may be fraudulent. Vintage Watch Centre further reserves the right to only dispatch items to the customer’s home or business address (on receipt of an email confirming the same, sent from a home or business email address). Vintage Watch Centre will not dispatch to alternative delivery addresses.
Thank you for reading our Terms & Conditions.